Responding to all reviews is a recommended practice, whether the review is positive or negative.
Why is responding to reviews so important? Consider this:
- 94 percent of consumers say that a bad review has convinced them to go elsewhere.
- 53 percent of customers expect businesses to respond to negative reviews within a week.
- But 63 percent say that a business has never responded to their review.
- 45 percent of consumers say they’re more likely to visit a business that responds to negative reviews.
Read these two blog posts I feel map out what you need to know when responding to your practice reviews, no matter where the source.
***Referencing these posts is not an endorsement of their products — they are just good resources.